Netflix: Still doing it right…
So, I recently got a DVD from Netflix that wouldn’t play. Of course, I immediately flagged it as such on the Netflix website, which as everyone knows is phenomenally well-designed with a very high degree of thought placed into every widget, button, and tab. And Netflix delivered the replacement DVD just a day later. No surprises there.
I decided to hold onto the damaged DVD until the replacement came, because I like to hoard the occasional Netflix envelope as a hedge against ones that come damaged in the mail. I’m always afraid that one of them will get torn out of their little red envelopes by an unscrupulous mail handler or by sheer accident.
When I went to send the replacement and the damaged DVD back in the same red envelope, I put little Post-It notes on them describing which DVD was damaged, and which was not. And then I pretty much forgot about it.
But Netflix didn’t. Continue reading…
